Frequently Asked Questions
I am having problems uploading a large video file. What file format do you accept?
It is almost impossible to load a 1GB file through your DSL/cable modem unless you let it run all night, and hopefully it won't time out. At Vertical Streaming, we handle all aspects of encoding and preparing your video for streaming or progressive downloading. Simply send us your files, in whatever format you may have it, and we will take care of uploading and replicating your content onto our servers worldwide.
I don't know what format to choose when delivering video on the web?
Until now, your options were limited to Microsoft's Windows Media Player and Apple's Quicktime Player. While they are both equally good products, they both have their limitations.
It's difficult for the average person to watch a Windows media file on a Macintosh and Itunes/Quicktime can be a large download and installation for Windows users..
In recent years, Adobe added a feature to their player called Flash Video. Flash is the most downloaded plug-in in the history of the Internet. It's a fast download and installation. Plus, Flash content can be viewed consistently across almost all mainstream browsers and platforms. We use it to stream all videos whether they're live or on demand, which eliminates the need for a single platform software download.
How can I minimize complaints about slow buffering and bad video lag from my customers?
On other services, slow buffering and lag is most likely the result of a small number of servers in very few locations.Therefore, your data will take some time to reach more remote viewers. A large part of your audience’s experience may be affected by slow downloads and lag, reducing the effectiveness of your video which reflects negatively on your business.
Vertical Streaming operates on a tier 1 CDN backbone, which guarantees that your video plays immediately with no lag or buffering time during your streaming session. This is possible because our network extends into hundreds of countries. No more having to go back and forth, coast to coast, or across the ocean to retrieve a data stream. Our Flash player will detect your viewers’ bandwidth and serve up the correct file tailored for their Internet connection. Vertical Streaming will deliver your video faster and more reliably than any other streaming option on the market.